Presented live at the 2013 Business of Yoga Conference, Brandon Hartsell, E-RYT 500 and founder and CEO of Sunstone Yoga, provides tips for soliciting valuable customer feedback and using it to expand your yoga business.

Yoga Alliance members can view the full presentation by logging into their account and visiting this link: yogaalliance.org/Learn/Business_of_Yoga_Resource_Center/Rapidly_Improve_Your_Business_with_Customer_Feedback

Opening a deliberate, well-managed feedback loop within your organization will help you take your business to the next level. There is no learning without awareness, and the quickest way that you and your teachers can gain awareness is through direct customer feedback. Brandon Hartsell will show you how to establish systematic processes to receive feedback from your customers, and procedures to respond to the feedback and turn it into actionable intelligence so your teachers can increase their effectiveness and your business can grow.

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