The service culture at Ritz-Carlton is outstanding, and, as outlined in the book 'The New Gold Standard', it is driven by their 5 principles of leadership.

While delivering a leadership program at the Ritz Carlton in Doha I had the opportunity to interview Avinash Menon, the Director of Human Resources to dive deeper into how their leadership shapes their service culture.

Loading more stuff…

Hmm…it looks like things are taking a while to load. Try again?

Loading videos…