You just delivered an ambitious design or handled a touchy subject with your staff. You feel great because no one gave you a hard time. Before you break out the champagne, though, consider this: Did you get real agreement, or just acquiescence? The athlete’s mantra of “no pain, no gain” is also true in design and leadership. Getting genuine commitment from a diverse group of stakeholders is never easy, but people don’t strive for goals they don’t believe in.

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