Founded in 2000, 118Contact Centre (PTY) Ltd (Contact Centre) is a provider of outsourced contact centre services, business processes, software development and other professional services.
Delivery of services to 118Contact’s local and international clients is executed via a suite of multi-channel technology platforms, each designed to complement the client’s operations and to accommodate seamless integration. These clients are typically in verticals such as Government, manufacturing, consumer goods, technology (ICT), finance and healthcare.
Based in Cape Town, clients can access 118Contact 24 hours a day, seven days a week including public holidays as required.
An International Organization for Standardization (ISO 9001/27001) certified multichannel and citizen/customer centric contact centre, we take particular pride in showcasing the extensive experience gained with our clients.