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41. B|P Mobile Research
11 months ago
28. iPad vs iPhone User Experience: Square at Sightglass
1 year ago
This is a quick video to go along with our article in UX Magazine: uxm.ag/ct

We (boltpeters.com) conducted an observation of 14 customers over three months at our neighborhood coffee shop, Sightglass, who just happen to be early users of squareup.com on both the iPhone and the iPad. We observed and recorded those customers’ mobile payment interactions with the Square app, and interviewed select customers. Our first study was in December 2009 with the iPhone, and then a follow-up in April 2010 with the iPad.

We did all this to compare the real-world usage in a business context of the iPad vs the iPhone. To get the latest follow us here twitter.com/boltpeters

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  • JamesD 1 year ago
    This "test" on the video is borderline idiotic. Let's compare a device that's hooked up to the program and in the dock ready to be used to a device that needs to be activated, program started and handed to the customer. Only thing you proved was that I don't need to watch another bolt peters "test".
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  • bolt peters plus 1 year ago
    Wow almost youtube-quality commentary. Splendid. Actually both devices were dedicated to POS so the square app was running on both devices the whole time. There was no "dock" in the sense that any connections were hooked up to the iPad - it's just a stand. If it were practical to have a stand for the iPhone they could have, but that's sort of the whole point.
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  • Chris Chris 9 months ago
    hehe...
    iPad as cash register setup looks great! Wonder if it's really solid from an accounting point of view. $6 for a coffee!!! I would SUFFER over there (or was that for 2), I pay about $2 :)
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