Show Notes Link: servicesphere.com/blog/2010/6/21/itsm-weekly-the-podcast-week-20.html

Baby Jesus, Future ITSM, Verifiable and Safe Toys.
What happens when a CIO, a Service Desk Manager and an Industry Junkie Chat Weekly?!
Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran
Special Guest: - David Ratcliffe - the President of Pink Elephant, an international IT Service Management company that originated in the Netherlands. David Ratcliffe and Fatima Cabral were the co-founders of Pink Elephant’s North American operations, which opened in 1991. With over 25 years of IT experience, David is considered one of the leading authorities in the area of ITSM. In 1997, David was responsible for developing and delivering the first ITIL Foundations course in North America, and later the same year, the first International IT Service Management Conference. A regular presenter at conferences around the world, David offers insightful and practical solutions to real life issues in IT management.
Submit Questions: Anonymously or Email or Call In: (765) 236-6383
Week 20 Topics: Episode 2843 (well episode 19)
George Spalding
6th Annual Latin America Conference
Chris’s Party Imagine
Did Hoop Finally Join HDI?
itSMF USA
SIM
ISACA
Robert Stroud
This week’s LIG Meeting (New England)
ROWE (Results-Only Work Environment)
Baby Jesus
Pink Elephant (The Name Orgin)
Pink Elephant Logo
Lord of The Flies
Ron Muns
Knowledgebase Realities in 2010
Support in The Cloud
Service-Now
Moore’s Law
Bring Your Own Desktop
Gartner NO IT Assets In The Future
Software Piracy
Any Browser You Want (well but Sleipnir)
The Future of ITSM (What 2 Areas are in your tomorrow)
Ivanka Menken Blog
Pink Verify (The HISTORY)
OGC
Gartner Magic Quadrant ITSM Tools
APMG
Pink Verify Criteria
Are there Sales Targets for Pink Verify?
Safe Toys
David’s Blog
Listen below or download the MP3 HERE! (iTUNES NOW AVAILABLE)