Show Notes:
servicesphere.com/blog/2010/8/1/itsm-weekly-the-podcast-week-26.html

Educating Riitta, SaaS Washing, The Whooper Swan, and Losing Faith.

Your Hosts: Chris Dancy, Matthew Hooper and Matt Beran (twitter #ITSMWP)

Special Guest 1: - Riitta Raesmaa

Submit Questions: Anonymously or Email or Call In: (765) 236-6383 or Twitter Questions/Comments #ITSMWP

Sponsor: Hornbill Software

Sponsor Special: You Choose!!

Week 26 Topics:

* Sopima
* Riita has MORE followers than ME!
* Sopima Award
* Riitta Raesmaa
* Helsinki, Finland
* IBM Finland
* Roman Polanski (2nd appearance)
* itSMF Finland
* Riitta on Twitter
* Cloud Computing Video
* Ritta Cloud vs SaaS
* Hornbill, You Choose
* Beran’s Definition of Cloud
* OSI Model
* Hoop’s Definition of Cloud
* Pizza and Fudge
* National Bird of Finland
* SaaS Washing
* CERN
* Inforonics
* True SaaS People
* Chris Defines Cloud
* Maybe your customers don’t want to Talk to You
* Have we lost the faith in ITSM
* Hooper the Father of Social Media
* What do you call it, Help Desk or Service Desk
* Nordic HDI
* Nordic HDI Event
* The Center of the Universe
* Cassandra and Mythology
* Riitta’s Links
* Google Reader
* Hoopers Blog
* Maslow’s Hierachy
* Why can’t you Retweet the IT Skeptic
* The few, the proud, the people The IT Skeptic Follows
* Google Wave vs Google Buzz
* TweetDeck REAL TIME Video
* Riitta’s evolution with social media
* The Value of LinkedIn
* Where is Finland, GOD help Chris
* itSMF Norway
* Bjork
* Finnish Music (HIM)
* Thrash Accordion
* Email Marketing, Does it Still Work?
* Trying to Communicate is not communicating
* Don’t Do Finnish!