Colin doesn't believe conference speaking is a one-way experience. His speeches often include audience and brand participation - making live calls from the stage to illustrate the good, the bad and the ugly of customer experiences

He is a successful International author of three best-selling books

1. Building Great Customer Experiences (2002);
2. Revolutionize Your Customer Experience (2005)
3. The DNA of Customer Experience: How Emotions Drive Value (2007)
4. Future Trends & Insights launched in September/October 2010. Publishers, Palgrave McMillian.

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