In her BlogWell Austin presentation, "BlackBerry: Connecting with Customers Online for Support," Research In Motion's Community Manager, Support Forums, Michelle Kostya, shares how Research In Motion connected online with BlackBerry customers and reached out for support.

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BlogWell: How Big Brands Use Social Media is an amazing series of events that features 8 great case studies in corporate social media.

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BlogWell is produced by SocialMedia.org and GasPedal.

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