Exile in Futureville

What happens when an Analyst, a ITSM Guru and a Service Desk Monkey chat.....well, when they feel like it.....

HOSTS Episode 6: James Finister, Patrick Bolger, Barclay Rae and Stephen Mann

Episode 6 Topics:


Register for an ITSM Extreme Makeover

Will Johnson
David Ratcliffe on Twitter
Extreme Makeover Press Release

ITSM Extreme Makeover Partners

Hornbill Service Management (Software & Services) Follow @hornbill_sys on Twitter

Pink Elephant (Education & Process Design) Follow @theitilexperts on Twitter

GamingWorks (Apollo 13 & ABC of ICT) Follow @gamingpaul on Twitter

Loyalist Certification Services (ITIL Examinations)

Pink Elephant Conference 2012

Pink Elephant UK

Gok Wan

Alan Titchmarsh

Charlie Dimmock

Pink Elephant 2011

#Pink11 Twitter stream

Pink Elephant Conference 2011 Photos

In the year 2525, if ITSM is still alive

Photo of Twitter panel at Pink11

Pink11 Opening video – Are you ready?

CMDB Panel debate

You can’t discover services)

CMDB’s produce little but nice diagrams

CMDB & Service Catalog

As an industry, can we give clarity to CMDB & Service Catalog?

Rob England’s view on CMDB Follow @theitskeptic on Twitter

Barclay’s whitepaper “Sex and the CMDB”

Ian Clayton Outside-In Service Management Follow @ianclayton on Twitter

USMBOK – Universal Service Management Body of Knowledge

Service Catalog vs. Service Request Catalog

Supplier Management crucial for cloud

IT split in two – Strategic & Operational

Service Integration

Charles Betz session – The architecture of Lean IT value streams

Matt Hoopers Blog – Get your head out of the “Cloud” and focus on the Biz

Chris Dancy’s Predictions - Follow @ServiceSphere on Twitter

The Web is dead

Mobile devices to take over in 2011

If it’s free, you are the product

Facebook as a platform

Consumerization of IT

Chris Dancy should present his session on

Personal Sourcing at the extreme

Body as a platform

Raise right eyebrow to tweet

Immortality through an avatar

Consumerization moving faster than enterprise IT

Gen Yers are reinventing the future of IT

Future trends of IT session

Supporting user sourced devices

Tablets in the workplace

Gartner prediction - By 2012, 20% of businesses will own no IT assets

IT is no longer in control

You can’t prevent users from accessing social media

Stats on Facebook use and growth

Nearly half of Americans use Facebook, 7% use Twitter

Social Media – A fad, or an opportunity for IT to demonstrate value

Matt Beran demos Facebook support at itSMF Fusion 10 Follow @mattberan on Twitter

Hornbill demos logging service desk calls from Twitter


Depends on the quality of Supplier Management

Integration with business processes may create dependency on SaaS providers

The Service Architect

Egypt – One of the top locations for outsourcing

itSMF Conference 2010

How will ITSM change


Pay more attention to Consumerization trends

Social Media for the IT Service Desk panel discussion at the Service Desk and IT Support Show

The IT Skeptic – He Tangata – The people aspect of ITSM

Captain Michael Abershoff keynote – It’s your ship

Leading engaged associates

Jimbofin’s head is buzzing – Stop eating bees

Can we have a virtual Pink Conference for UK people?

If you have a gambling problem, stay away from Vegas

itSMF events need Pinkification

Ian Clayton’s Outside-In Foundation Class (coming to the UK in May)

Ian Clayton’s Mapping the service experience class (coming to the UK in May)

Barclay Rae - Service Strategy Workshop

Next ITSMWP EMEA Podcast – March 2011

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