How notes:
servicesphere.com/blog/2011/3/8/practitioner-radio-episode-6-special-edition-with-jack-probs.html

Sausage and Standards the Practitioner Radio Look at ISO 20000

Show Notes

Jack Probst
Practitioner Radio Old Episodes
ISO 20000
Troy’s Blog
Is it I-ES-OH or EYE-SO? / ISO/IEC 20000
Sausage and Standards
Standards Bodies
ISO
IEC
ANSI
Troy has a big brain
How does someone become part of writing standards?
Who takes a ISO 20000 class?
Consulting or Auditing ISO 20000
ISO Auditing
Why do organizations want ISO 20000 auditing?
Does ISO 20000 deliver substance and value?
Designing Processes Fit for Purpose, start with ISO 20000
Services, ISO 20000 and the Pink 11 Haze
ISO 20000-2011 NOW DEFINES a Service!!!!
Anatomy of a Service (Video Link)
ISO 20000-2005 vs ISO 20000-2011 class differences
Time to Make the Donuts