Is there a finish line to business or to life? What does winning mean? The truth is that both business and life are a journey and not a destination. And on both fronts, no one is perfect. However, the process of trying to get there can be organized in a way that produces tactical advantage, results, and change. Striving for continuous improvement entails questioning the status quo, measuring results, and maintaining high standards. The associated mechanics entail simple concepts that produce uncommon results.

Patrick Reiten is President of Pacific Power at PacifiCorp.

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