All of our institutions face the challenge of a fundamental shift from a push world to a pull world. While we have a growing body of design expertise in addressing the first two levels of pull (search and serendipity), we are just beginning to understand the opportunities for designing the third level of pull – helping people to achieve their potential by learning faster through working together.

This presentation will offer some early perspective on the opportunities and challenges of experience design writ large: designing experiences that bridge the physical and virtual and extend well beyond the boundaries of individual institutions to help connect people more effectively in environments that accelerate on the job performance improvement.

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