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A webinar from the National Center for Benefits Outreach & Enrollment
0:00:00 – 0:06:02 Intro, Elements of Cultural Competence
0:06:03 – 0:16:04 Importance to Benefits Counseling
0:16:05 – 0:34:49 Understanding Language, Ethnic, and Religious Diversity
0:34:50 – 0:50:29 Challenges and Opportunities to Outreach and Enrollment
0:50:30 – 1:03:35 How to Build a Cultural Competent Organization
1:03:36 – 1:06:29 Resources