Have you ever joined a project where your gut instinct told you to throw everything out and start from scratch, while the customer wanted you to just make some quick fixes to just iron out the worst of the usability issues? With the technology decided, a somewhat workable solution implemented and huge heaps of information already in place, this is something that many customers have and will continue to demand of their IT-suppliers, but how can we deal with it?

This talk will look at some ways to mediate a less than ideal starting point with small but thought through and connected changes to smooth out the user experience somewhat.