The SDN national conference Paris 2011 took place on the 24th and 25th of June. During the keynote presentations on the first day and the three parallel sessions of workshops on the second day we had the chance to dive into the current situation of service design in France.

Keynote:
Creating a compelling customer experience: a holiday Inn case study – Craig LaRosa (Continuum)
La création d’une expérience client convaincante: Holiday Inn une étude de cas – Craig LaRosa (Continuum)

Language: English
Location: IFM - Institut Français de la Mode (Docks en Seine)

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