A RELENTLESS INVESTIGATION INTO A LOCAL CONSUMER PROTECTION AGENCY

WKOW-TV’s determined eight-month investigation into the State of Wisconsin's Bureau of Consumer Protection revealed that the agency was not helping a large number people who brought complaints to it. Reporter Dan Cassuto did the legwork, tracking down internal documents to determine the agency’s methodology, and interviewing ordinary people who were disappointed by their local government. It is a powerful use of limited resources. Graphic elements helped illuminate the issue. In this well-written, well-researched, and concisely told series of reports, we see the irony of a local protection agency that is not protecting its community.

Dan Cassuto, reporter, producer; Drew Smith, editor, photographer; Mike Kellogg, Ryan Moore, Jason Weiss, photographer; Gregg Kuh, graphic artist; Perry Boxx, executive producer, news director

View Who's Protecting You?: wkow.com/Global/category.asp?c=185553.

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