Demand Quote: Al Capone: I am like any other man, all I do is supply a demand
All providers have to manage demand and supply
Service Desk: Erlang Calculators / Managing Service Desk Demand
Project Management vs Portfolio Management (Service / Project)
Demand feeds Portfolio Management
Merger’s & Acquisitions and Demand Management
The role of Architecture in Demand Management
The role of Business Relationship Mangers Role and Demand Management
Demand Management integrations with the Service Life Cycle
The Service Catalog and Demand Management
Normalizing Custom Services from SLA’s into the Service Catalog (shaping demand)
Shaping Demand (Service Desk & Hosting Examples)
Demand influences through price
Show Back versus Charge Back (tool for moderating demand)
Demand Management Tenants: (Receive, understand, predict) & (influence, shape)
Three Types of SLA’s (Historic, Expected, Psychological)
Quantified Self – Using Technology to monitor yourself
Demand Management & 1st line Support
4 Entry points in ITIL for Demand Management
Is A Password a Service Request or Incident?
Thunder Bolt Tip: IT like any service provider is responsible for planning and managing their supply based on demand. Demand Management is in part about receiving and influencing demand based on their clients best interests not their own.
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