Show Notes:
servicesphere.com/blog/2011/8/31/itsm-weekly-the-podcast-episode-72-using-technology-to-trans.html

Show Sponsor: LANDesk Software
landesk.com/events/podcasts-more-info.aspx

**News Gator: Updates from Tech**

**CIO Headlines Market News, Business Report, SIM**

News PUMA!
Hurricane Irene
Nor'easter Hurricane
Steve Jobs Retirement
“Leadership from the Elevator”
GOTW:

DM Spammers and Hijacked Twitter Accounts

**Practitioner, Service Desk**

itSMF Fusion
Beran becomes a booth babe
Trade show advise GOLD from Hooper (sorry you will have to listen to it)
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James Finister, the Experience
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Topics:

HIS-tory The Eric Cook Story
Touchpaper Software
Chris Dancy Dirt at TouchPaper
Gale Noren
Fruition Partners
Cherwell Software
A vendor’s view of the ITSM industry conference floor!
LANDesk Service Desk SaaS offering
Cloud Offerings from En Pointe
How is LANDesk Structure?
ITAM
Best Practices on Capturing Data
True SaaS?
Contact Eric Cook, LANDesk or Email