Shajith is a senior Ruby developer at Zendesk, passionate about making applications for the web.
This talk will cover the lessons learned from building Zendesk Voice. The talk will emphasize why and how you should use state machines to model call workflow in your application. We will also introduce a Ruby library we extracted out of Zendesk Voice, and show code that uses it to implement call workflow in a simple and scalable manner.
Find Shajith on twitter as @shajithchacko
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