How To Deal With Order Delay Issues [SB#019] - This question is probably the one most often posed to ecommerce websites: 'where is my order?' It is also one of the more frustrating, because in many cases the person being asked has no control over the delivery process. The best way to deal with this question, which constitutes 70% or more of all customer service contacts during the holiday season, is to prevent it in the first place. Here are a few ways of doing that.

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