Col. Thomas Kolditz talks with Mark Thompson about what it takes to lead during a crisis in the US Army. “It’s not what happens to an organization that determines success or failure; it’s how you respond that matters.”

DIALOGUE QUESTIONS

1) What does “support from the top mean”?
2) What should you expect from a leader in a crisis?
3) What was meant by “it’s how you respond that matters”?

FURTHER READING

Crisis Management: A Leadership Imperative | Frances Hesselbein
hesselbeininstitute.org/knowledgecenter/journal.aspx?ArticleID=125

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