Phyllis Drucker, Business Process Consultant
Today’s IT customers are tougher than ever before! The internet and services available through it have changed what they expect IT to provide: they want a request process to be more like internet shopping, they want to work anytime, from anywhere, on any device. In order to meet these growing needs, IT needs to transform to a service-based delivery organization.
Cloud computing and IT Service Management are tools that can help IT get there. In fact, a byproduct of beginning to leverage cloud technology actually puts IT on the road to developing a true Service Catalog.
This presentation will provide listeners with a new take on transforming their organization to a Service-based delivery model.
Learning Nuggets from this presentation:
• Overview of the types of cloud technologies available
• The service-based delivery approach and why it’s important (concrete examples will be used)
• Creating a business case for the transformation
• How to use ITSM throughout the journey
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