Show Notes:
servicesphere.com/blog/2011/12/1/quality-systems-are-not-frameworks-practitioner-radio-episod.html
CA World Conference
Quality Systems and Process Frameworks
Deming
TQM
EFQM
Baldridge
LEAN
Six Sigma
Theory of Constraints
Troy’s session at Pink12 & the book for the session
TapRoot
Pareto Analysis
Value is the quality that people are willing to pay for
Theory of Constraints and I Love Lucy
Chris learns about bottlenecks
TOC and all Quality systems are THINKING PROCESSES
SLA’s and TOC
Muda – Lean Japanese Concept
Variation Cost Money