Show Notes;

The Team Reflect on 2011 & Look Forward to 2012
Highlights for the Month
Simone’s highlight for the month was the round of sustainability workshops that Karen did for HDAA and attending first Geek Girl event in Sydney.
Tristan’s month has been a blur!
Highlights of 2011
Establishment of the ITSMAP crew
Meeting Chris Dancy
itSMF NZ Conference
itSMF AU Conference and the wine tour
Kepner Fourie course
Surviving a year
Inaugral podcast was on 23rd February 2011 – the day after the Christchurch earthquake – magnitude 6.3
Karen’s book – Balanced Diversity and itSMF webinar
Scratch and sniff ITSM book
Get Published – Listen to Chief Editor itSMF Publishing on podcast episode 4
Andrew is doing a book review for itSMF AU on Balanced Diversity
Favourite podcast of 2011
2011 saw 13 episodes – 5 special guests – 2 live broadcasts from conference floor in AU and NZ
Favorites include the live broadcasts and special guests
Fujitsu global sustainability benchmark
Predictions for 2012
Continue to talk about organisational / cultural change
End of management – Gary Hamel
Outsourcing is in
End of the inbox
Company ditches email
Confluence for collaboration
Mastering gamification
Gamification by design – Gabe Zichermann
Forbes 2012 women in technology
2012 Events
itSMF New Zealand Conference June 12-14 2012 – Mac’s Function Centre, Wellington
itSMF Australia Conference August 20-23 2012 – Gold Coast Convention Centre
Booby(s) of the Month
Faulty Royal Mail website over charges customers

Booby of the Year
Qantas due to their hashtag #qantasluxury disaster. Karen’s recent experience shows that they are still not quite getting it right despite trying very hard!


The team will record Episode 14 on January 25 2012. This will be our show looking at predictions for 2012 with special guest Rob England aka The IT Skeptic and IT Swami.

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