Show Notes:

Show Topics:

Mobile Roadie CEO, Michael Schneider too important to appear on itSMF USA or ITSM Weekly, UGH!
The Resume is Dead
Old Techies never die, they just can’t get hired
Halftime Show, is Age a factor in Innovation?
Euthanasia for the tech aged
The video of the podcast
Guy Kawalski is a God, but Chris Brogan doesn’t do it for Hoop.
Focusing on warranty
SMAK over design? Really?
SMAK product social media filtering
Rob England and CSI
Social IT and Rob England, the Social IT “debate”
IT overstates its importance in MANY area’s
Pinterest cures the blind and Quadriplegia
Harmonix Guitar Hero
Charles Betz
The value of KLOUT?
Don’t tweet me brow…
You might be a ‘tweetneck’
SocialBro the analytics platform
Scribr the book for your social life
Teach kid’s history based on Facebook timelines
Sarah Lane’s Klout Score
BMC buys Numara our thoughts
Stephen Mann’s Blog on BMC and Numara
Great Philosopher Finger Puppets
The video of the finger puppets
Back2ITSM Facebook Group
We SHOULD assume that people have the BEST intentions for us.
Is Service Request broken in ITIL, Hooper answers viewer mail
Rapid and FEATURE are two words you don’t see in ITIL v2011
CEO of Get Satisfaction on the podcast
Rackspace on the podcast
Dogs in your office?
itSMF doesn’t have the lead story on the election of their new chair Marianna Billington
You have to be valued to have “leakable” news
Paul Revere
Hooper teaches US history
Jeff Brooks Gartner Analyst the evolution of video
Making love to Matt Hooper
Patrick Bolger from Hornbill
IT Support and Customer Service are becoming one!
ZENDesk Facebook integration is TIGHT
Constant Contact, former director of customer service, meets with Hooper.
Integration is the key to headless
Hooper makes a jokey
itSMF and HDI announce for another two years
Connect Learn Grow Podcast
itSMF USA looking for speakers
Feed My Inbox (RSS to email)
Integrate pinterest, facebook and twitter into evernote
Dropbox add in that takes rules for dropbox
SMAK integration to power inbox
Rapportive Software
The problem Xobni
Why don’t I used a single stream
The hooper family is Gypsies
So rich, your home has this feature
Practioner Radio the REAL ITSM show
Rhett’s Avatar
BMC photo bomb
Big Data talk.
Dan Turchin running Mobile division for ServiceNow
Chris Dancy’s new photos
Euthanized child because she’s in a Persistent Vegetative State.
Hoopers facebook block out his wife
The redacted group
Analyze this
The video of the episode

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