Presented by Thought Rock Co-Founder John Towsley and Thought Rock Senior Consultant Graham Furnis.

Is an ITIL awareness program really necessary? Why should organizations do it? What is the best way to go about it? At what stage should it be considered?

These questions and more will be answered by John and Graham as they discuss ITIL implementation and the success they’ve seen when ITIL awareness is used. Not everyone in the organization needs to be ITIL certified, but everyone who has a role in IT should be aware of it. If you’re looking to implement ITIL in your organization, this presentation is for you.

Key Learnings:
- Learn techniques for gaining management buy-in to ITIL
- Learn ways for generating ITIL awareness in your organization
- Hear ITIL awareness success stories

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