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38. Bridget Duffy at Gel 2008
2 years ago
Creating a good patient experience is the focus and mandate of the Chief Experience Officer at the Cleveland Clinic, one of the world's top-rated medical facilities. In this talk, Bridget Duffy shows the theory and practice of patient-centered care, including an on-stage demo of an innovative patient gown.
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Meldrena Chapin, PhD3 weeks ago -
Hugo Campos10 months ago -
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Justin DeRosa1 year ago -
danramsden2 years ago
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nikos papaxristou2 years ago -
Jonathan Kramer2 years ago -
Jeremy Johnson2 years ago
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Andrew Smith2 years ago
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Neil Lee2 years ago
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Dave Sedgwick
1 year ago I really really like this message and intend to incorporate some of it in our company's annual meeting next year. My company is in long-term care (nursing homes) and I find it challenging to really see things from the resident's/patient's perspective at times. This gave me some great food for thought. Thank you! I wrestle with similar issues here: worldclasscare.wordpress.com
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