NYAM Fellow and President of the Kaiser Permanente (KP) Southern California region, Benjamin K. Chu, MD MPH, MACP, presented the 2009 Duncan Clark Lecture on the lessons from the East and West Coasts, and how the West’s Kaiser Permanente model may help systems on the East Coast. The talk explored the proactive approach that have driven KP towards high performance quality and service outcomes for all patients.

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