A powerful contact center can change the way you do business . During this webinar we will discuss how, through using the M5 Callfinity Contact Center, clients are unleashing its true productivity and analytic potential. We’ll cover:
• Bundled Is Better
M5 Callfinity Contact Center extends contact center functionality to an entire enterprise, and because it's bundled with our hosted, managed VoIP service, our customers don't need to treat their call centers like a separate island.
Recording is built in, with agent evaluation forms that allow supervisors to track agent performance over time and complete a feedback loop that leads to higher quality from your call center.
Integrate your CRM to your call center with M5 Connect. Improve efficiency with "click-to-dial" and incoming screen pop functionality.
Everyone's business is different, and those differences mean that your contact center technology has to be flexible enough to adapt to your business rules. With M5 Callfinity Contact Center, you can run your business your way from a simple web browser, without complex training or certifications.
Please join us to talk about these, and other reasons, that businesses love the M5 Callfinity Contact Center.
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