Milliman’s Care Guidelines® are familiar to us all. These annually updated, evidence-based clinical guidelines span the continuum of care, including chronic care and behavioral health management. Following the arrival of Online Care, Milliman began enhancing and expanding its guidelines to support physicians in a variety of Online Care encounters, including both acute and chronic scenarios. In this presentation, Milliman unveiled its work to date and discussed how the Guidelines will continue evolving as Online Care grows.

Presenters: Arthur L. Wilmes, FSA, MAAA, Principal & Consulting Actuary, Milliman, Inc., W. John Semmens, MD, Healthcare Management Consultant, Milliman, Inc.