Show Notes & Links:
servicesphere.com/blog/2012/6/25/sophies-choice-and-ivankas-asset-itsm-weekly-the-podcast-epi.html

Show Notes:
ITSM Weekly Podcast Top of the World Premier
Hank Marquis looking for ITIL training (Jobs from Global Knowledge)
Evernote Activity Stream
Microsoft purchases Yammer vs Facebook purchasing Instagram
itSMF Fusion 2012, Where the heck are the MEGA sponsors?
IBM Pulse
Rejected from itSMF
What makes someone "ITSM Practitioner" Practitioner Radio, the REAL ITSM podcast?
Axios does Social IT webinar
Does Axios "borrow" a lot of material? Shame.
Who's bigger your internet fans or the LAW? How the Oatmeal is changing the game.
ITSM Extreme Make Over
Sophie Klossner Retires from HDI
Sophie Klossner on the Podcast (July 2010)
Send Sophie a note and thank her for her contributions.
IT Consultants don't create innovation Article
Nancy Regan and psychics
Dancy's World, the Blog helping to define and exploit the bull crap going on in the Social Web.
Apocalyptic Enthusiasms from the IT Skeptic
Dramatic Live Reading, Edict Five, Email is a full time JOB!
SDI Conference
Ovum ITSM Conference
The IT Service Desk / Help Desk of 2017-2050
James Timpson, Keynote
Barclay Rae at SDI
The Service Desk Inspector
The Real Gene Kim
itSMF New England Event
When IT Fails, Novel and Event
50 Shades of ITIL
Serena Software's Fake CIO account
Kanban for ITSM
The IT Skeptic is hot for Kanban
"Stop starting and start finishing."
The IT Skeptic, Service Catalog Meltdown Article
G2G3 Simulation
Dr. Suzanne Van Hove
ITSM Prism
ITSM Standard to show the metric of Value
What is DEVOPS, dramatic reading from Wikipedia.
Kinsight (Kinect tool for remote)
Ivanka Menken, Intanglible Assets tweets
The Ivanka Menken Blog on IT Assets
What is the DEEP security value to Social Media?
The new currency isn't money, it's access to information.
Windmill Ted Talk
Fiat Currency is wrecking the world economies
Best and Worst Cities to Work and Play CIO.com
Internet Explorer Tax? Pay more for using crappy browsers.
Dotted Line Reporting
After 17 years, I'm sleeping with the enemy
IT the World Streaming Conference
Big Shout out to Carlos Casanova
itSMF USA podcast

Show Transcription:
ITSM Weekly, the podcast bringing you news, insight, analysis, and information from the world of IT service management. Your hosts, Matthew Hooper, Chris Anthony, and Matt Baron. IT service managment weekly, the podcast starts now. Welcome to ITSM Weekly the podcast, episode 91 for the week ending, we'll make it June 20th, because we're always a little bit in the future.

Something like that. How are you guys doing?
Excellent.
Fantastic.
I'm Chris Hansen with Dateline NBC.
Those are the 5 words I never want to hear.
Past 5 days have flown by for a clean June 20th.
Yes, well said.
We're going to go ahead and record today we have a very special guest on. That special guest is my invisible friend. No. Let's get going right with some news Darren, do you have anything for us?
Tons. We should mention Top of the World premier. Another podcast. You can listen to Aleruses' real voice, if you so choose. I thought Debilling did a pretty good job owning that. We'll see where that goes. It's kind of fun to listen to the Swedish accent or the Norwegian accent because I get a lot that around here in Minnesota.
Yes, I thought it was a very good show. I thought Ross did a nice music is custom for ITSM Weekly Top of the World edition. And somebody even made fun saying it reminded them of that old song "I'm on top of the world looking down on creation." Oh well.
Yeah, it was a good show. I do not know Hooper, you haven't had a chance to listen to it. You're still recovering from the drama that was, I don't know, the situation with math challenge.
In your new office that's kind of nice.
I'm in my new office, yes.
So, tell us a little bit about this office you're in now.
It's in Kabul, that's why in a tent.
You're in Kabul.
No, my new office is my back yard. Beautiful here.
That's nice.
What a beautiful day it is. As a kid did you ever camp in the back. Oh, wow. That was really nice. Maybe we should do a podcast completely outside once.
We should.
I'm down. Yeah. I'll go out right now.
Yeah, we used to do that as kids I grew up more in the city. So camping for me wasn't as much of an experience as it would be for my kids camping in this backyard.
Every time I camped as a kid, it always turned out awkward for everyone. Yeah. I'm sure.
Every time I've podcasted as an adult, it turned out awkward for everyone.
That's right. I would always hear,
...to wrestle you so freakin' bad. I want to wrestle you so freakin' bad.
It was just one of those things as a child it just never worked out well for anyone.
Yes. It's kind of like teaching ITIL.
Speaking of teaching ITIL, did you see [Hay Marquois] is looking for ITIL trainers?
No, I didn't. I missed that. Where is, where did he land right now? he's back at global knowledge we talked about it last week, but I wouldn't want you to pay attention while you're recording. Not while you're recording, before and only before. Yeah, what's funny if you read that tweet in England, it means he's looking for altoid sneakers, which is awkward for everyone as well.
Trainers?
Yeah, trainers. What do they call them in the UK, teachers?
No, they call sneakers trainers I thought. Or maybe they call sweatpants trainers.
I would think that they'd call trainers sneakers.
Terrible. OK, so other news: Evernote to release activity stream today.
I saw that, but it looked like it was just for windows.
Oh, really I did not see if it does. 'Cause it's not on mine. I saw you tweet that you were excited about it.
I thought, It's just on the Windows client. What are you, backsliding?

Another reason that I have to install VM again. Or another reason just to actually pay attention to what you actually click on and read.
Come on, Chris. Don't give me that. If it's on PC, it's coming on Mac. I think it's a great idea. I think everything should have an activity and if you disagree with me, I know you're lying.
Dude, I'm still overwhelmed with what you like something from Miami Vice Circa '91. We got like Crockett and Tubbs.
Is that truly a sports jacket, I should have put a sports jacket on.
No.
If I'd got the memo I would have. You've got a little bit of man. If actually had the time to read the show notes before we recorded I would have.
Yeah. I won't give you a hard time, I know you're still recovering. So I guess other pseudo-industry news, so Facebook wanted to become relevant, so they spent a billion dollars on Instagram. Microsoft wants to be relevant, so they spend a billion dollars on Yammer.
Whoa . I hope it gets more enterprises using Yammer, because it's a part that is infused in a lot of enterprises.
You know it would be funny. I wish that Microsoft would take that billion dollars and actually fix their whole life platform which was already a social network, and they could have actually used it to integrate better with Groove, right? So maybe if they just stopped blowing money on other companies and just fixed their own stuff, that would be a little helpful.
I remember Groove. I really liked Groove.
Groove's great.
It was a way that I could have document on my machine but it was also on your machine, It was like Drop Box before Drop Box.
That's right, yeah.
Groove's a phenomenal technology. Microsoft has picked up so much phenomenal technology and they just destroy it.
It sounds familiar!
Talking about BMC.
So I thought it was really interesting I got an email from ITSMF Fusion. I think you wanna get forward in, and actually we could, to examine why actually that's Edgar Allan Poe. No different. But to figure out why they changed their hashtag from Fusion 12 to SM Fusion or whatever that name it is. But the thing I found most interesting about the ITSMF Fusion, if you're going to that event, here in North America down at the Gaylord Texan, again two words you never together.
The platinum sponsor, there's only one platinum sponsor for ITSMF Fusion Guess what mega company is the platinum sponsor? I may know who it is. Who is it? Merryville Technologies. So Merryville Technologies Technology is the platinum sponsor. Guess who the next level down, gold sponsors. Service Now.
Isn't IBM one of them? Yep. Serena Software? Nope. will kill this game. Skull sponsors Axios, IBM, and Main Engine, Axios by the way just released...
I said IBM
Yes, I know you did. What?
He said yes to that. there, you happy? Remember, I'm another generation. I need to be affirmed every 30 seconds. That's what Mrs. Barron says. And then some response was you've got no consulting portal, our friend Mainville, people start x-ing Bronze sponsors, service now, what i thought was real interesting thing about that was all the, you know, companies you considered bigger have settled down to the bottom, and then, you know, the mix is there, which kind of makes me wonder We see a lot of the big players missing from shows CA?
I don't even think CA's on the list. No they're not. Maybe companies just get so big that they don't they don't need that type of exposure any more at these conferences. Why do you think this looks so backward to me? Well, I know IBM pulled out a few years ago of the show because they had their owned show going on at the same time.
Pulse Yeah, Pulse. What was that, eight, nine, ten? They all blur together, I can't remember.
Did you say Vicki I said they all blend in together. Who's Vicki Vale? Yeah, so check that out I thought that was pretty interesting. I will not be speaking at Fusion. Did you Did you submit? Of course I submitted. You got rejected. I wouldn't say that. I would not say rejected. I would say I rejected them.
Oh, okay. You asked them and they said no, but you showed them, What do you think I'm doing now? Yeah, I'm sure they're all more of their members listen to this than actually go to that show. So, interesting question from Twitter, somebody by the name of CoopsScotty wanted me to ask you both. Okay, dumb question, but what makes ITSM practitioner or ITSM.
What makes ITSM practitioner? That's the question. Okay, dumb question, what makes ITSM practitioner? So Hoop, Baron, for those people who say we don't ITSM enough I think the term, we complain about the term because of the fact that there were those who were consultants versus those who were practitioners and we were differentiating between a practitioner who was the person within the organization who is actually fulfilling IT service services, right?
They're the ones who are supplying the delivery or the outcome of the IT service. As opposed to a vendor who might have products or or a vendor who might have services that is augmenting or adding some value to that service supply chain. And we take issue with it, I believe, as a as the three of us, that we are all practitioners if we practice in some form, delivering a service that enables technology to supply a business outcome.
Right.
So why are we differentiating?
I don't know. I just thought he had a valid question. He wanted to know what makes someone an ITSM.
It's a good question. It's a good question.
Yeah.
And if I just started listening to this show and heard us speak about it, I'd be like, "What in the heck are these guys talking about? That makes no sense." I really think some of it's come up on the show, more from the fact that we've mostly had vendors on. We've had more vendors on vendors and I hate that term vendor too.
But people who are an external provider of service as opposed to the ones who are internal. We've hadWe got a few folks from companies, but we mostly had people from product companies or consulting companies. Well, Tori do a little radio show called practitioner radio. I mean, are we lying when we say that?
Just because it's not radio. Yeah, you're liars. I'm okay with that. That last part was really good, too. I liked Troy's point about in-sourcing that it's not about getting their services into your company. It's about getting people into company and making them apply to your rules and using your systems.
Not necessarily just saying, "Send out all your tasks". It's not outsourcing. It's good stuff. Axis had a webinar, two webinars this week with ITSM queen, our friend Sharon Taylor. She's become an expert on social IT now, her and a few of the gardener folks, but what I've found really interesting about the presentation was, they tweeted out not one, not two, but three.copy of my quotes.
So I've got screenshots of them all, I'll put them in the show notes. Actually if you want to borrow my material, I mean, not a problem, just make sure you ask me for it.
You put it on Twitter. Or retweet.
By the way, Axios, yeah we won't say it, I forgot we can't bleep now that we're live. It's not that they read my tweets. They actually took stuff from a presentation and read it word for word as if it was their own.
Oh, it wasn't tweets?
Well yeah, I wish it was that nice.
Do you know why? Here's a funny story, I won't name the company.
Why not?
Because I won't.
Alright. Oh you still need funding.
It was a previous partner of vigilance they actually took a deck that we had put together, took some of those materials out of it, put it their own presentation. And then when I showed up to present my materials, which had the same material, they followed up with a cease and desist letter to me to stop using materials which they basically stole from me.
Wow. Where I had to go back and ask them to please produce the original materials and who actually created it and produce the name, and they couldn't.
That's like what's going on with the Oatmeal right now, have you guys seen that?
Yeah.
No, tell me about it.
So the Oatmeal's like a comic book site and basically there's another site. It's called Funky Junk and what Funky Junk does is it's like any other Pinterest or regurgitation site. You take funny stuff and you post it. So this bunch of people who post things they find that are interesting on the web.
So Funky Junk had a bunch of the oatmeal cartoons actually on their site and the guy that runs the Oatmeal just kind of wrote on his site, hey, it's nice of you you steal my stuff you could at least say where it came from. Long story short, I'll put a link in the show notes, Funky Junk retained a lawyer and then sent the oatmeal a letter.and then the last paragraph of the letter says, according to this demand, you are hereby to perform the following remedial acts on or before June 12.
Remove all mention of FunnyJunk and funnyjunk.com from The Oatmeal, your website, and any other you have control of. And deliver a check for $20,000 payable to the order of FunnyJunk, LLC. to this lawyer. So what The Oatmeal guy did was he created this comic and started a fund drive. And what he decided to do was he wanted to raise $20,000.
Original demand. Take a photograph of it. And then donate it to charity. In eleven days, since he has retaliated, he has now on the Indiegogo fundraising site, raised 169,688 dollars.
Yeah he hit the 20 G's in an hour.
It's brilliant, his comics are fantastic.
Good for him.
I didn't give any money though. I would if you could crowd source your ITIL project.
You can. Just post in on back to ITSM and people will answer your questions.
I meant, like fund it. Since like companies are actually gonna fund it.
Oh fund.
Well, that's what we try to do with ITSM Extreme Makeover. Yeah. Some sad news in the IT world. We learned this week that Sophie Klossner, also a guest on the show, from HTI, and that's North America's... I'm just taking time to explain all the references this week HDI's just a lot of Klonopin this morning.
North America's service and support organization. She's retiring as of the end of July.
From HDI or altogether?
Now that does not say. It just says, "With a heavy heart, HTI will be retiring after 20 plus years with Think HTI. Please give us your favorite Sophie moment." So, I was shocked. It took forever and no on put anything, but I put one out there. If any of our listeners know, or are an HDI member, of have ever met Sophie seen Sylvia at a conference, make sure you head out to the website.
I'll put a link in the show notes where you can check that out. Or if you're watching on the Livestream now, you can check out HTI Connect and you'll see something from Dan Orrly right there.
Good for her.
Baron, you look bored. So, what are you writing?
No. I have to write it down, so I make sure to put my memory on. And I saw the post. I just didn't post right away because I had to think about it for a while.
She's a good kid, you know?
Can you hold on while I pull up a notepad and gather some notes on what you're about to say?
Come on. Do not. I need to write things down because I forget. I have ADHD. Squirrel!
Prove it Snort an Adderall right now. I met her lots of time, she always remembers who I am. Maybe not my name, but she always remembers my face.
Any news from you before I move on.
A fantastic article about this CIO says that IT consultants don't have any innovation. They don't innovate in this enterprise anymore, so. So a CIO is telling the world that IT people or IT consultants don't know innovation. That's nice. He says when he needs real innovation he talks to entrepreneurs and start-up owners.
And Nancy Reagan talked to a psychic. I mean, I don't see the relevance of this. And so, I think it is an interesting article because he's obviously choosing the wrong consulting vendors, it's really what it is.
Or, he's just trying to make headlines.
Who is it?
It's possible.
Don't say 'cause with my luck, "That's a freaking customer" or something.
Equinix? They might be.
I have no idea what you're talking about. so we'll move on. So have either of you had a chance to read my series over at the ITSM review called Dancy's World?
Yes.
Wait, I thought that was just a collection of of your posts.
This is Martin Thompson's Yeah.
I read some of it.
Well, thank you. I've done five now they seem to be very, very provocative. I think that would be the word.
What I find most interesting about this is that last night, someone asked me, "Why are you doing that? Why are you writing those over on his site?" And literally guys People think I'm a...
Egomaniac?
Yeah and some other bad words. So I thought I need a place where I can actually blog like the monster people paint you to be.
So you should be a witch on his site and been a, what did Skepp call you? He called you something.
I got it in the show notes today. He referred to me as an apoca-.
An apoplectic enthusiasm.
Apoplectic, yeah, enthusiasm, yeah. I don't know what he was trying to get across there. But I We would do a dramatic live reading each week from Dancy's World.
Awesome. All right. That's a fantastic idea.
OK. Do you mind? Is that OK with you?
No. OK, wait, wait. Can we entitle this deep thoughts with Dancy?
So this week is edict five and edict five is entitled in 2012 processing email isn't a skill, it's a full time career and an excerpt from edict five. People have been pronouncing the death of e-mail since the first email was sent. I'm sure with 100% of my futuristic talents, the e-mail's not gone anywhere.
But e-mail as a skill, once it's created and sits in a container called your e-mail, your inbox is actually a dead skill. This is not because it's going to be useful moving forward. It's because in a sharing economy, we need to do more create silos of dead knowledge. I squarely blame the baby boomers, who used metrics from the nineteenth century factory mentality from preventing this depression in knowledge workers.
I believe deeply in the organic nature of things, the rise of skills and the death of skills. Unfortunately, no one is running around screaming learn to create non-dead things. Think about it. Even a Microsoft Word document is dead. Where do you share this document? How do you collaborate on it? To make matters worse, will then take that word document, put it in an email, and send it to a peer.
It's like you're tying a papyrus to a pterodactyl and letting it free from your cave. That's been this week's dramatic reading.
I love how you're able to turn it on and out, Chris.
You just say that all the time, sweetie. All right. So, I'm heading to England tomorrow. I'm keynoting at SDI in an Ovom conference over there.
Who are you keynoting with? Who are the other keynotes?
SDI, I'm doing the service desk of 2017. So, basically I've built a deck around supporting the first versions of AI. So, what do you do when a computer calls you. And then moving through to bio-ethicism, so supporting people who are hybrids all the way through supporting robots. so I think it's really awesome that one of your co-keynotes is a guy named James Timson.
Yes. How did you know that? Well, 'cause I actually prepped. and so this guy James...That's a lie. We all know it. I actually really did prep. James Simpson, he never asked me if I wanted to do news. James Timson actually...After five weeks, I gave up. That's called a trend, right? So here's really interesting so I'm reading the bio on this guy, James Timpson.
I guess Timpsons are all over the place. They're a family business in the UK. There's a ton of them. So, what are they known for? Well they're known for shoe repair, which is interesting, watch repair, engravers and key cutters. So what's really interesting is what are they also known for? Well they are the largest recruiters of ex-offenders in the UK.
Whoa. So they have stores that cut keys into watch repair and they also hire people who are criminals. Former criminals. Reformed criminals. Yeah. Reformed Criminals. I guess it makes perfect sense. Does it say reformed? Or what does it say? Does it say reformed, or what does it say? It says ex-offenders.
Ex-offenders. I was an offender but I quit. Or me and offending were together, but we're not anymore. Everyone's offended someone. do you think they go to Xavier's School for read-a-mind? Well, I'm sure that there's like a Carnegie Mellon for crooks and the UK.
Yeah, well there's one in America called Harvard.
This is true. They usually end up becoming politicians. Yeah. We can't talk about politics. So...I saw He's also going to be one of your keynote speakers. He's just presenting, he's not a keynote. Please don't affect my ego like that. You're sharing the stage with Barkley Ray. No, Barkley Ray is sharing the stage with me.
You know Barkley, just hit him when he's there. I love Barkley. Yyou know it's really funny. Three years ago Barkley came up to me in Waterloo Station in London. He says to me, he just left Axios at the time and he goes, "Chris." You know, I can't do a Scottish accent. I can't do a Scottish accent, so I make him an old Jewish gay woman.
I have to ask you - how do you make money doing any of those, with any of those tweets and stuff? That social media just doesn't make sense. Why would anybody do that? Yeah and then a year later he's the service desk inspector with a TV show. So...Get into my belly. Get into my belly, get into my.
Wait we just.
Live.
Shut up I just forgot it was live. So Hooper, you rate into our friend the real Gene Kim.
The real Gene Kim what a guy, what a guy.
So you have to say that you're paid to.
Well, we're not sure we're disclosing that yet, Beran. But, yeah, he is fantastic. He was a great presenter at ITSMF during once which we had a pretty good turn out. I was actually pretty impressed. And he did a great job talking about Deb Ops, just nails it. He so gets the point of operations and IT operations.
So, it was a privilege to finally meet him in person.
Oh, you'd never met him?
I had never met him before, no. I mean I'm a huge visible ops fan. In every ITIL training I've ever given, I always talked about fragile CIs and had to make sure that people knew that that actually wasn't an ITIL term but It was a real world term that works and you should remember this after the test.
It was great to meet him. So I ended up...we ended up chatting a little bit. I had the opportunity to take him to the airport. I told him I'd give him a ride. I'm riding in your car. You turn on the radio, you're pulling me closer, I just say no. Yeah, I Absolutely sure this the image that Gene wants to have of the.
Of the Pointer sisters.
Now was it in the hoop. Was it in the hoop, do we have the same thing I wrote in?
Yes.
Okay. I don't you own. No. Yeah. Nope. Neither did he. Nope. No, I no longer drive fancy cars. I have a Hyundai Sonata. A Hyundai. How do you pronounce that? Hyundai? Hyundai? Yeah. That sounds pretty fancy. Yeah, you add some extra syllables to make it more relevant. Yes, it's like Target. And Harororo.
so Gene is writing a novel. This is really exciting news. When IT Fails? When IT Fails. And he gave me the opportunity to do a review on it and to read some of it and give it some feedback, which I found to be a really nice compliment. I dug into it, started reading it, and gave him some feedback. He had a submitted so I couldn't get too far, but boy, he's got it nailed.
I'm reading the book, I found myself yelling at the people in the book, like come on you idiot, you know that's not how should you be releasing something. It is such a book for people who have been in IT Operations, VP IT of Operations or Network Administrator. So it's fifty shades of change their minds though.
Yes, I kiss in porn What really interesting is a year ago he gave me a draft of this book, a year ago. And I was going through it, and I came back to him and said, "to build a marketing plan around this, right now you need to create all of the characters in the books as twitter accounts. And over the next year, have this roll out.
No one listens to.
And you should have created LinkedIn accounts for them.
Dude, of course.
Actually got them hired in different companies and.
They were awesome.
I mean it's Serena dog, which is Serena's. It's not even the head of their CIO. It's the character who plays the CIO for Serena. And if he's real but Jean King can write real characters.
Yes.
It's good though. You're gonna love the book. It's actually very well written. I give him so much credit. You know writing a book is hard enough, but to write a novel around ITSM, and kind of like IT-focused and for geeks, and not have to explain what a Sen is and all that kind of stuff, I mean that's brassy, so I applaud him.
I think that's great.
It says a lot about the industry too, that we're ready for that type of thing.
But even beyond that, I tell you, as an individual so, I got the opportunity kind of share with him what were doing with smack, and he broke out in to this iPad frenzy and he started to show me this tool he built called Tweet Scribe which I'm now using which is awesome. I don't know if you've seen it, Chris?
Of course. You do know who I am right?
Yeah, yeah. You're such a snob. So he breaks into this interviewing process that was just fantastic. He gave me all his notes. He told me, this is how you have to interview people to get requirements. This is how you have focus on the use case. This is how you build a story and he also talked about this Con bon theory during ITSMF .
Was it Con bon? I thought it was Cobon. He called it Con bon. If he pronounced it Conbon, that's right then. I mean, it's like, if he were to say horrible is pronounced horrirrible, it would actually be legitimate. Right. Cam-ban. Can-ban. The IT skeptic's all hot for Can-ban. He's a lot closer to Asian than I think the three of us are so I'm gonna go with kanban.
You know, you don't have to make it racial. You know what? I'm gonna play the race card on that one. Play the race card. So Next you'll be telling me I'm a fairy.
No, I'm not gonna go there.
All right. So kanban theory, the work in progress piece of it, you can only have so many pieces of work in progress. And so here's an awesome expression that I have been saying over and over again since then: "I need to stop starting and start finishing".
Yeah, most people call that work!
No no no no no no no no no.
No, I'm just kidding.
It's not work.
I know, I know.
It's accomplishment. See I'm a very hard worker and I work a lot.
I know, I know.
I don't accomplish anything.
Do you know what I have sitting on my desk? I'll show you how nuts I am. Look what's sitting on my desk.
Yeah, it's holding your monitor up like.
No, the other day I was actually working on some service catalog stuff believe it or not. Can we talk about ITSM?
Okay Frank.
No, so the IT skeptic, whatever his name is there, had a meltdown the other week and wrote this article about train stations and menus and service catalogs as if coming down with stone tablets error from. Did he talk about IT services at all, or is he still on a kick about the fact that, or has he finally succumbed to the fact there is no such thing as an IT service.
I have no idea what he's doing.
Oh,It's just, I hate the whole service catalog conversation, I'm tired of it.
Unfortunately I have a day job now so You don't argue as much?
It's amazing how much nothing has changed in a decade.
Yeah so, tweet it.
NO Now, I am very excited to potentially be involved with another G2G3 simulation.
How is that gonna work?
We've got a woman named Susan you know who she is, Susan Vanderholf Vanderhoven Oh yeah She was on, she's one of those ones with the 100 buttons Yeah shes got alots of those All black betty bam ba lam, Oh thats something else So hopefully were going to get her up to a client that we're working with, as I mentioned from consulting with us, compliance process partners Valerie Rajh and J. Martin, good folks, good Good team. Good team. Good team. Good team. So looking forward to that. Yes, Suzanne is on the board and I know she has something to do with Prism.
Yes. Which was a wildly successful initiative. Did you see that tweet I had about the Boston consulting firm and IBM. Is it IBM or is it HP? Two years ago they came up with a standard for measuring IT Service Value. Have you heard about this standard? He remained in business and didn't get laid off.
Have you heard about this standard. Have you heard about it?
No I missed that. I apologize.
Of course not, no one heard about it. They spent, like, 150,000 dollars Now you know how I feel when I do the news. He's sitting up there getting upset with us because we don't know some obscure standard he prepped three days to tell us all about. No, the point is that you don't know what it is. Did you guys read my recent post about Jonathon Feldman's how an enterprise needs to work like a startup.
Where he interviewed Eric Ries. Did either one of you read that one? Did you? Did you?
Hooper, Baron and I don't even follow you any more.
I don't. I can't.
How am I going to hire my PHP developer if you guys don't?
Oh.
Your self-deprecation is hilarious. Oh, you're one to talk. So tell us about your standard that no one's heard of.
Well, I tweeted it two years ago. That they spent all this money on this standard, it was a $150,000 or something to develop this standard. And Memolane reminded me that I tweeted it. And I was like, 'Oh, OK.' And so I searched for it. You know, has it gone anywhere? Who is using it? No one's using it, no one's heard of it.
Where did all this money come from? It's public sector money and it's just wasted.
Sounds like big government at work.
Yeah, sad.
It was really funny. While you were talking about Gene Kim I thought I'd bring up the Wikipedia entry for DevOps. Have you guys ever looked up what DevOps is in Wikipedia?
No.
I have before, yeah.
Would you like to know?
Dramatic, dramatic was dramatic, DevOps is a software development method that stresses communication collaboration integration between software developers and information professionals. All right, that's been your DevOps dramatic reading. What the hell is wrong with me? Alright.
Its funny google hang out like makes you quieter now because you yelled so loud and now you're quieter to the rest of us he's being really loud.
I can't get over that you're wearing that jacket and a t shirt. I need to look more professional. Someone ribbed me because all I wear is t shirts when we're recording this.
What's wrong with wearing T-shirts while we record this?
I'm actually wearing my first V-neck because I got my back waxed so now I can wear things like that. Well no, it was getting on my nerves because as I get older I get a little fuzzy up on my shoulders.
Yeah, I get it, trust me I get it.
And I look over my shoulder, to look in the mirror to make sure that I get that parting glance just correctly.
Yeah, you look like a bantam. Oh, goodness. Can we get some hair gel out and do up my shoulders? Another cool use for the Kinect, someone came out with this thing called Kinosite and it keeps track of where a remote is. So if you lose it in the couch, it says, hey, it's in the couch. You know, the places I lose my remote Gross.
Hey, what did you guys think of the Ivanka Menken CMDB of intangible assets thing? The thing that I invoked her to write like the power of Christ that compelled her.
Good, thank you.
It was really funny because she was like, Chris Dancy made me write this, and I was like, the power of Christian invokes you, the power of Chris invokes you. Of Chris. So what was it. See, she went to an EO thing EO for those of you that don't know is Entrepreneurs' Organization and it's all motivational speakers.
A lot of motivational speakers lately if you're watching conference streams. It's amazing how many people are unmotivated, but suddenly motivated to tweet something that they'll never pay attention to or follow. But she was listening to this speaker who was then talking about the intangible assets of an organization and how to value them.
And, she tweeted it. Then, I of course, with my little bit of accounting background, said, isn't that we just call goodwill on a balance sheet? It's actually an asset; it's something that carries a value. So, six hours later she came back and said 'no, no, no.' And I said 'whatever.' Then she wrote this blog and we put a link in it, so what did you think?
The statistic that jumped out at me that she tweeted was that in 1985 they said 32 percent of all assets from an SMP500 market value.. 32% were intangible of all assets from everyone that was on the SMP500 Now its 81% so if you look at the way that they treated IP back then terrible way of treating IP.
and now the way that we treat it today it seems logical that we would need, it goes to your knowledge locker thing, that you were talking talking about Chris. I know, but it. What you know and what your employees know is more valuable than what you have. Well I was working on a documentary service now, talking about the value of having activity stream.
And besides all the social stuff I said what's nice is your IP is protected 'cause it's in the cloud with your stuff and it's not like it's lost anywhere. So I don't know how I feel about that stat because I did read her post. I think in some ways scares me not as a business person but more as like a human.
Cause I look at all the money that didn't exist in the markets, that just kind of evaporated when the markets went nuts. Yeah. And when I hear about, you know, what was the set? Eighty five percent of value...? It was 81%. Eighty one percent of corporate value assets today are are intangible.
That's pretty crazy. It's bad.
Cooper, you're a business person and smart.
See, I take a different perspective all together.
Of course you do, that's why you're on the show. If you agreed with us, we wouldn't have you.
Assets don't have to be tangible to be valuable, right? I mean you have your greatest asset in your organization is your knowledge.
Right, I think we're not disagreeing with that. We're agreeing that it's now 80% of the value of a business instead of 30% as it was twenty years ago.
More of the business is intangible assets.
Yeah, but i think thats good though. I mean if you look at where you wanna drive an economy at a scale. We want to be a society of people who are knowledged workers, right? I mean, you hate to say it and try to ignore that there's a class war that goes on globally, but there does and there is so if we can be a country full of, you know, high end professional knowledge workers, lawyers, doctors, people who basically set and regulate society versus the ones who actually have to put bolts in little trinkets and things like that then that's of higher value.
So in every civilization that has these classes of workers, there's always some form of income inequality whether it be CCX whatever is making 90% and this move to this knowledge economy or reputation economy, something I don't talk about purposely in my presentations 'cause I think it would scare a lot of people.
I mean just topic scares people that you know they have got some type of algorithm scoring them, and then I entered the society of a knowledge locker, but to me the really scary thing about this is in an economy like the one you described where money really isn't the thing that's making people inequal.
So what is it going to be? In my opinion, it's gonna be access to information. access of information is the foundation of every single democracy on earth. So we're actually heading to a really scary point in time, as far as I'm concerned in humanity.
Well did the see the windmill thing that Skep posted.
No.
It's a Ted Talk about a guy who in Africa, Myanmar I think and they're...can't produce enough food and he doesn't have any access to water.
I thought Myanmar was on the other side of Thailand.
It's not Myanmar then.
Okay. I am not the best to geography in any case and to be honest I did not pay that much attention to be getting of it, but.
We always get that assumption.
[ xx] between Bangladesh and Thailand.
Access to information has made you very powerful, Hooper.
Actually, I had a friend who did volunteer work in Miyamart [sp?]
You are wearing T-shirt shared with the entire Asian continent on.
Actually that's what the grapesville.
He went to. He went to the library and read about a windmill, and he built a windmill, and he's got a line that's as long as the city is of people that want to charge iphones and charge their cell phones on this wind mill. That access to information that he got for a few moments there King of the town.
Yeah. You're talking about William Kamkwamba, does that sound familiar? William Kamkwamba?
Like I said, did not pay attention.
He just looked it up. Watch his eyes and watch what he does. Watching the TED talk right now, you guys keep going on. You could at least like hide your video or something. it's about resource though, right? He has a resource. Right. And what was his value? Was his value the windmill or was it the energy that came out of the windmill.
His value was the publicity around the damn windmill. Ah, no his personal value's. Now the only people who fear everybody becoming heroes, is heroes. The only people fear everybody becoming a superstar superstars.
Someone the other day, well, that goes on a bunch of things.
The only reason we have the dollar value is because there is the Wall Street The Wall Street "The Wall Street?" like "The Internet?" "The Wall Street," yeah. What?! Have you started drinking when you're off the clock? Where is all of this coming from? I'm just saying, if you stop often looked at it from a rational, social standpoint, the dollar has zero value. It's called fiat currency. Look it up right now since you're so quick on the Internet.
That's exactly correct and its because of the simple fact that we are being gameified and we have been gameified from mostly the Let's just blame the British or the Romans, one or the other. I think it goes back a little further than that but, yeah. Right? and this is exactly -- people say, you know, "What does this have to do with how people react in corporations and other things?" That is exactly the point.
If you look at any, people who say the word and building their Empire building, that's exactly what they're doing. They're trying to overstate their dependency.
Power .
Yeah. And their power. And their value.
But ultimately, knowledge workers are going to come to a point where you've only-- you've got so much knowledge available to you, you've got so much knowledge, you know, banked that you can trade or I mean, to me access to information is the new currency. But I won't go there. Let's talk about bringing your own device because this is another one of those things.
I truly believe the reason bring your own device is such a crazy topic right now is because it truly represents again the income inequality in organizations. If I show up with a mapbook retina tomorrow at work, everyone's gonna think, "How much are they paying Chris?" They're not gonna think, "What a nice device." And again, I think, you wouldn't ask a plumber to come in to your house and use your wrench.
You wouldn't ask a painter to come out of the house andYou wouldn't ask me to come work for you and use your equipment. Awesome. And as a knowledge worker we need to be sensitive to what BYOD actually is. and a lot of it's a threat to their bread and butter. That's a great analogy. Dude, you know who I am.
But the plumber does come to my house and ask to use the toilet. He doesn't bring his own toilet. can guarantee you, if there's a plumber in your house, he's peeing in a can in his truck. Yeah. Have you ever been...I don't even want to go in to other people's bathrooms, although I always look in the medicine cabinet.
I don't know what it is. There is something magical about other people's medicine cabinets. Who has medicine cabinets anymore? I do. Really? medicine cabinet. Dude do you know many meds I have? No, I don't. I am sure you have meds. I know you have meds. Hooper just rolled his eyes. That's awesome.
thats the craziest super thing I've ever seen. Hey so I don't know if you've all seen this thing, I was looking at this earlier, it the vespa some worst cities to work and play.
Okay.
For some reason it was on CIO.com.
I know why it was on CIO.com 'cause CIO.com sucks.
Oh, it's horrible. It's was in the section, It was really funny. I mean, I would definitely put this in the show notes.
You won't.
Man, so they say Australia, they have like a down thumb. It's just a picture of a shark. It's literally, like, you know, something you'd see on Mashable or something. I have no idea why. It's like CIO.com could not go downhill faster.
One does not simply live in Australia.
All right. I don't know why CIO won't even be talking about that. Do you have any other news, Beran. I see you've got a few things here before we go because we're getting to the top of the show here.
My gripe Taleo sucks.
We haven't done gripe of the week in a long time.
Oh, we have. Yeah.
We used to do gripe of the week.
You know those hiring platforms are just terrible. You know, I haven't applied to a job in a long time because I don't really think that's the best way to get a job, it's better to just talk to people. Man those application tools?
I tried doing it in a grocery store paying for food, it just doesn't work.
Is this breaking news now that you're looking for work?
No, I was just -- yes. Definitely. Every time. All the time. Everyday. Any one who is a consultant is always looking for work. But no, it totally sucks. I can't believe that it still is in business. Bodery streaming? Did you guys check out Bodery streaming at all? No.
Oh, man, it's better than going to the concert. You don't have to touch any sweaty, dirty people, you don't have to use a Porta-Potty, but you see --
What are you talking about?
Bonnaroo. it's a music festival in California.
Oh, my God, I feel so old. Do you have any idea what he's talking about, Hooper?
I really don't, no.
They streamed it live on YouTube, like the entire concert, so every single venue, every single artist on there for free.
Really?
This is fantastic. Absolutely fantastic.
Ah this is a good one! There's a site... I think it's in the UK. What's their bloody name? I can say that because I went to a UK dealer.
You suddenly can't think of something and you turn into an English person. What's the bloody name?
Cogan. And if you use Internet Explorer, they tax everything that you buy on their site an additional seven percent, because you're using Internet Explorer. Fantastic.
No way, really? Just to make you not use Internet Explorer on the site.
Exactly, you got a link.
That's brilliant.
Download Firefox. Download Chrome and you don't have to pay this tax but people still pay it.
That is gonna be my smack marketing stragtegy. I tell you right now, IE is killing us. It's terrible.
Then why is it not supported. Because too many people use it? Too many people use it so we're working with a bunch of recruitment firms right now target market is the hunters. And so they were all like...like we have one client who's IE 7. And they're a national firm. And it's cause their homegrown tracking system uses IE 7.
And we're just like, 'All right, you know, can can you get Chrome on there? And can you just open two browsers?' Nice. Oh, it's killing this whole week instead of putting out, this is actually part of that article I was talking about earlier with Eric Ries inside of Innovation. You still see these big companies spend 80% of their time keeping the light on us and twenty percent innovating.
But this is exactly the reason. It's like, you know, we're a small shop start-up. You know, we couldn't be more agile. Yet this whole week we lost putting new features and bringing some great technology to the people because we have to fix IE issues because it can't support the standards that are out there.
It's just crazy.
Junk.
It's a waste of time, it's a waste of money.
It's junk. That's where Microsoft should be spending their billions of dollars
Yeah, you think?
Okay, and then last one, great bring your own device article. I thought it was very well stated. "Technology in itself is not And technology exists to augment and amplify human potential, and I think it's Northwestern University that's actually to give the talk on it? But they use a hundred percent BYOD.
Yeah, it's like I just said, but that's true of all of humankind's tools. They have always been just to amplify their ability. A spear is just an easier way to kill a deer, because killing deer with your bare hands, especially if it's a big deer. Oh, dear. It's a sport. Do you have any news? We've talked about most of my news, but I got a graph of the week I would like to share.
Oh, go ahead. This isn't a gripe that I really experience anymore. Now is the time to bring it up. Dotted line reporting. What does that mean? Dotted line reporting. You know, like, "Oh, this person is in IT, but they don't really report directly from me. They work for the local manager. They're a dotted line to me.
Why are they a dotted line? Be no line. Yeah. Thank you, Barron. I met a major client right now where we have to decide assignment groups for an ITSM initiative. It is like pulling teeth. I am in hell over it. and you know, we've come to the point now where it's just like are you an incident group?
Change group? Request group? Awesome. Fantastic. groups, let's just go with that. Because their organizational structure is so poor, and it changes so often like why do you not understand your business Well enough to organize yourself. They're trying to put themselves functionally and kind of process titles.
It kills me, we've got process. title. And we can give process groups no problem, but they fight it to death. Yeah, it blows my mind, you know, where You see these decisions people make from an org-chart standpoint, and I just say to myself, who actually looked at this and said, oh, that's a good idea; let's do that.
I think a large amount of this company's specific problems is that there's so much upper that like most people are middle heavy right? Middle management is like this. This company is top heavy instead of middle heavy. It's like directors, VPs, Senior VPs. These are the only people doing work there.
It's gotta be either a bank or an insurance company.
No comment. No comment.
So somebody check Matt Beran on Foursquare.
I don't check-in anywhere. I don't. I stopped using Foursquare.
So, a client I used to work at -- they actually had someone who was the "problem manager," and I know there's a lot of people in that role.
My boss is the problem manager.
Yeah, yeah, yeah. I know a lot of problem managers. But the reality, it's like why do people not get the idea of a role? You know, did they never play cops and robbers as a kid?
Put on a couple extra pounds. I mean, you get rolls for days. I don't know, the whole thing just seems silly to me. Every time my partner works for a very large financial organization. And he's in development. Been there for twenty years. And it's funny because he'll come home, he'll be on call, he'll get calls about production blows up and I'll listen in.
Before he even will help someone, did you create a ticket? So he's a developer, he won't even talk to them until I created the ticket. But, they say 'yes', he then hangs up the phone, remote dials in to make sure the ticket's there and then starts to help. Finally! You know, I said to him the other week.
I go, I just want you to know that you're the reason people hate IT. He goes, well why do you even care? and I said, do you know what I do for a living, and he goes, seriously so we sat down after 17 years of being together and we talked about what we each did and it It turns out I am living with the enemy!
That is awesome.
It's like Stockholm Syndrome, I just don't know what to do. Do I kiss him do I get him fired? i just don't know.
You should just set to your bi-line: Living with the enemy.
Living with the enemy. Tech fluffer. Alright and then I guess the last thing for me, I've got an announcement. I hope we don't have too many people streaming so word doesn't get out too fast.
But, you're leaving service now.
Please, I've been.
He needs to make money.
Yeah, come on. No, so, I've had an idea for some time and we've been very successful with these Google Hangouts. And I've kind of put some things into motion that I'll be announcing next week after the STI conference, officially. But I've secured one time.and I'm working on the other two. But coming December 1st, we will actually be streaming a 'un-conference' for IT Service Management Professionals starting in Auckland, New Zealand going time zone by time zone, following the sun over a Google hangout continuously for 24 hours with the support of Google themselves.
Awesome. That's fantastic. How are you going to stay awake? I'm not doing it. I'm not doing it. I'm not doing it. I'm doing it. That needs to be on the soundboard. No, no no. You'll have all the details next week. but there are 24 available slots. We're looking for 8 people in the Oceania-
It's like and ITS-amathon.
Yep, we're looking for 8 people in Oceania, 8 people in Europe, 8 people in North America to handle 24 hours of programming. We'll be looking for 48 people altogether so each person has a back up every hour on the hour following the sun we will start and bring out a new speaker all streamed live. No registration and available afterwards on YouTube Can I man the phone banks?
This is not a telethon. I just want to be sitting in the back. And then we can only get this release approved if you call now your next speaker is waiting in the wings and we need one more pledge. You get this stuffed Hooper doll at the 250 dollar level. You get this Matt Barron bottle of Ritalin at the $500 level.
Ritalin's not that expensive. A bouncy ball. Bouncy ball. So yeah, I'm very excited Hopefully, we can get the things worked out with the folk server in the UK next week. But, it just dawned on me, I've been working on it for a while and it finally came to ahead last week because there were folks in South Africa tweeting and conversing with the folks having a conference in New Zealand.
And I said to myself, Can we devote Can we just dissolve this whole chapter mentality and just have a conference, a global conference? And someone sent me an email said, 'Well, we can't do that because you can't fly everybody everywhere.' And I'm, like, 'No, we'll just do one.' Well, then you can't do that, because you know, time zone.' I'm like, 'OK, we'll just keep it going.' So I made some contacts and got a hold of someone at Google and contacted someone over in Australia, and looks like we are good to go for December 1st.
So watch this space if you want to be a speaker. We're looking for, you know, creme de la creme, top of the top. And the good thing about being or submitting to be a speaker when we do go live, is the speaking slots will be crowdsourced by Listly. So the top 24 people who get voted up on Listly get the spots.
Okay. So you know you just violated every rule of a un-conference, right?
How so? You're not supposed to determine the topics before you get to the conference. The whole thing is supposed to happen by the people present and, yeah.
And obviously that would be the best scenario, but we're dealing with a very volatile technology. Nothing's ever been streamed continuously via a Google hangout 24 hours. So we're actually breaking a world record but I was gonna wait to announce that 'til next week.
Thanks for ruining it, Hooper.
Well you know what, why don't we just stay on right now. I'm gonna need a few more of these.
Oh man. And I'm two hours ahead of you.
You guys are nuts.
Actually, we just broke a world record. We actually talked about ITSM for almost one solid hour.\
It took 91 episodes. I know women who go through labor quicker than it took us to get to ITSM topics. You notice, it's so hard though, when, it was easier for me to do this when I wasn't consulting but after spending all week automating an HR onboarding process. The last thing I want to do right now is talk about ITSM.
You mean when you weren't working before it was easier to talk about work?
Yeah, well Yes, thanks to wife, I actually do work at Smack, even though I just don't get paid is the difference.
Money's overrated. I think that's good, I think we've got all of our topics. For those of you who've been watching, or been a part of the show for a long time, we switched from Google Docs to Evernote, so now we just share an Evernote folder, and as we see things, we email it into the Evernote folder and share it with each other.
With that, we will catch everyone in two weeks, Episode 92, and let's try to get Mr. Kim on. I know we've got a commitment from Hank Marquis.
Gene's in. Actually I talked to him, he's in. He had his deadline for his book this week so he was a no go for this week, but definitely looking forward to being on the show with us.
All right, we'll get Gene Kim on.
I want to give a shout-out to somebody else, too, if I could.
Okay, it's prom season, go ahead.
All right, thank you. If it's all right.
No, it's your show.
Okay. Well, I'll share it with you. I just want to make sure you're okay with it.
Hold on, hold on Yeah. Right OK. We didn't have an ITSMF for New England there was a no show from one of the speakers. Robert Straud didn't show up. I'm not exactly sure what the details were.
He was busy cross-posting his latest video to 18 sources.
Cross-posting and his time traveling Stargate thing was broken. When I think of something.
So Carlos Casanova who we've talked about but yet to have on the show.
Carlos Casanova, he's been on the show.
When?
Well, maybe he hasn't.
It was good to see, it gave me a lot of respect for Carlos and also gave me a lot of respect for the local folks her in the ITSM group in New England even though I'm not a member anymore. I have a lot of respect for them and for what they continue to do. I know there is a lot of other folks in their chapters in their local chapters and people who listen to this show.
are dedicating a lot of their own personal time to that. And so I just wanted to say thank you. You know, thank you to all of you if you're volunteering and for all the work that everybody does to kind of keep this stuff alive it takes a lot. And you know, when you see it in action, it really is appreciated.
Because it's just so easy to go to a conference and sit back and do nothing. And so thank you from the bottom of my heart.
Thank you, Matt Hooper that was beautiful. God I can see Carlos just loving that. He is a good dude. He is a nice guy Robby, give him a ring and see if he wants to come on without Gene Kim at the same time. They probably won't wanna do the Hangout, which will be sad. So, yeah, so thank you, Carlos.
Yeah, there are a lot of volunteers. I just resigned from the ITSMF Podcast, the USA podcast. So, they actually got Edie Vedell from HDI now in doing that. So, volunteering is tough work. I mean that takes a lot of.
I know spent hours for preparing for this show.
Dude, Blondie here shows up in a t-shirt with a beer. Put on a sport coat then suddenly becomes Alright, this has been ITSM Weekly, the Podcast episode 91 for the week ending June 28th. We'll see you all next week. Thanks.
Bye everybody.
Adios.
Bye.
This was ITSM Weekly, thank you for listening. For more information about this podcast and ITSM news, go to ITSMWeekly.com.
ITSM Weekly, the podcast bringing you news, insight, analysis, and information from the world of IT service management. Your hosts, Matthew Hooper, Chris Anthony, and Matt Baron. IT service managment weekly, the podcast starts now. Welcome to ITSM Weekly the podcast, episode 91 for the week ending, we'll make it June 20th, because we're always a little bit in the future.
Something like that. How are you guys doing?
Excellent.
Fantastic.
I'm Chris Hansen with Dateline NBC.
Those are the 5 words I never want to hear.
Past 5 days have flown by for a clean June 20th.
Yes, well said.
We're going to go ahead and record today we have a very special guest on. That special guest is my invisible friend. No. Let's get going right with some news Darren, do you have anything for us?
Tons. We should mention Top of the World premier. Another podcast. You can listen to Aleruses' real voice, if you so choose. I thought Debilling did a pretty good job owning that. We'll see where that goes. It's kind of fun to listen to the Swedish accent or the Norwegian accent because I get a lot that around here in Minnesota.
Yes, I thought it was a very good show. I thought Ross did a nice music is custom for ITSM Weekly Top of the World edition. And somebody even made fun saying it reminded them of that old song "I'm on top of the world looking down on creation." Oh well.
Yeah, it was a good show. I do not know Hooper, you haven't had a chance to listen to it. You're still recovering from the drama that was, I don't know, the situation with math challenge.
In your new office that's kind of nice.
I'm in my new office, yes.
So, tell us a little bit about this office you're in now.
It's in Kabul, that's why in a tent.
You're in Kabul.
No, my new office is my back yard. Beautiful here.
That's nice.
What a beautiful day it is. As a kid did you ever camp in the back. Oh, wow. That was really nice. Maybe we should do a podcast completely outside once.
We should.
I'm down. Yeah. I'll go out right now.
Yeah, we used to do that as kids I grew up more in the city. So camping for me wasn't as much of an experience as it would be for my kids camping in this backyard.
Every time I camped as a kid, it always turned out awkward for everyone. Yeah. I'm sure. Every time I've podcasted as an adult, it turned out awkward for everyone.
That's right. I would always hear, ...to wrestle you so freakin' bad. I want to wrestle you so freakin' bad.
It was just one of those things as a child it just never worked out well for anyone.
Yes. It's kind of like teaching ITIL.
Speaking of teaching ITIL, did you see [Hay Marquois] is looking for ITIL trainers?
No, I didn't. I missed that. Where is, where did he land right now? he's back at global knowledge we talked about it last week, but I wouldn't want you to pay attention while you're recording. Not while you're recording, before and only before. Yeah, what's funny if you read that tweet in England, it means he's looking for altoid sneakers, which is awkward for everyone as well.
Trainers?
Yeah, trainers. What do they call them in the UK, teachers?
No, they call sneakers trainers I thought. Or maybe they call sweatpants trainers.
I would think that they'd call trainers sneakers.
Terrible. OK, so other news: Evernote to release activity stream today.
I saw that, but it looked like it was just for windows.
Oh, really I did not see if it does. 'Cause it's not on mine. I saw you tweet that you were excited about it.
I thought, It's just on the Windows client. What are you, backsliding?
Another reason that I have to install VM again. Or another reason just to actually pay attention to what you actually click on and read.
Come on, Chris. Don't give me that. If it's on PC, it's coming on Mac. I think it's a great idea. I think everything should have an activity and if you disagree with me, I know you're lying.
Dude, I'm still overwhelmed with what you like something from Miami Vice Circa '91. We got like Crockett and Tubbs.
Is that truly a sports jacket, I should have put a sports jacket on.
No.
If I'd got the memo I would have. You've got a little bit of man. If actually had the time to read the show notes before we recorded I would have.
Yeah. I won't give you a hard time, I know you're still recovering. So I guess other pseudo-industry news, so Facebook wanted to become relevant, so they spent a billion dollars on Instagram. Microsoft wants to be relevant, so they spend a billion dollars on Yammer.
Whoa . I hope it gets more enterprises using Yammer, because it's a part that is infused in a lot of enterprises.
You know it would be funny. I wish that Microsoft would take that billion dollars and actually fix their whole life platform which was already a social network, and they could have actually used it to integrate better with Groove, right? So maybe if they just stopped blowing money on other companies and just fixed their own stuff, that would be a little helpful.
I remember Groove. I really liked Groove.
Groove's great.
It was a way that I could have document on my machine but it was also on your machine, It was like Drop Box before Drop Box.
That's right, yeah.
Groove's a phenomenal technology. Microsoft has picked up so much phenomenal technology and they just destroy it.
It sounds familiar!
Talking about BMC.
So I thought it was really interesting I got an email from ITSMF Fusion. I think you wanna get forward in, and actually we could, to examine why actually that's Edgar Allan Poe. No different. But to figure out why they changed their hashtag from Fusion 12 to SM Fusion or whatever that name it is. But the thing I found most interesting about the ITSMF Fusion, if you're going to that event, here in North America down at the Gaylord Texan, again two words you never together.
The platinum sponsor, there's only one platinum sponsor for ITSMF Fusion Guess what mega company is the platinum sponsor? I may know who it is. Who is it? Merryville Technologies. So Merryville Technologies Technology is the platinum sponsor. Guess who the next level down, gold sponsors. Service Now.
Isn't IBM one of them? Yep. Serena Software? Nope. will kill this game. Skull sponsors Axios, IBM, and Main Engine, Axios by the way just released...
I said IBM
Yes, I know you did. What?
He said yes to that. there, you happy? Remember, I'm another generation. I need to be affirmed every 30 seconds. That's what Mrs. Barron says. And then some response was you've got no consulting portal, our friend Mainville, people start x-ing Bronze sponsors, service now, what i thought was real interesting thing about that was all the, you know, companies you considered bigger have settled down to the bottom, and then, you know, the mix is there, which kind of makes me wonder We see a lot of the big players missing from shows CA?
I don't even think CA's on the list. No they're not. Maybe companies just get so big that they don't they don't need that type of exposure any more at these conferences. Why do you think this looks so backward to me? Well, I know IBM pulled out a few years ago of the show because they had their owned show going on at the same time.
Pulse Yeah, Pulse. What was that, eight, nine, ten? They all blur together, I can't remember.
Did you say Vicki I said they all blend in together. Who's Vicki Vale? Yeah, so check that out I thought that was prett

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