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Keynote speech of Julia Schaeper, NHS Institute for Innovation and Improvement, on June 23rd 2012 at Service Design Network Germany Conference 2012, Köln International School of Design, Cologne, Germany.
Keynote speech of Julia Schaeper, NHS Institute for Innovation and Improvement, on June 23rd 2012 at Service Design Network Germany Conference 2012, Köln International School of Design, Cologne, Germany.