If we think about pet adoption like a business, we discovery that professional AND creative sales techniques will mean more lives saved. In this video, Mike explains a few of his professional sales ideas that are also a little 'out of the box!'

Do you collect information from families adopting? Do you know why they are coming in to adopt on any particular day? Do you teach your staff customer service techniques? Did you know there are ways to train your staff in customer relations... for free?

Find out more at whatwouldmikesay.com

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