In his BlogWell New York case study presentation, “Social Media in a Highly Regulated Industry,” Director of Corporate Communications Marc Monseau describes how Johnson & Johnson touches more than one billion people every day with its health care and well-being products and services.

Monseau addresses the difficulties of engaging in social media in a heavily regulated industry. The first step Johnson & Johnson took was realizing that the conversation on the web, and in any social media forum, was happening without them, and would continue to happen without them unless they decided to join in. That realization predicated their move into social media to help shape the conversation and share their story.

(Special thanks to our lead sponsor, nGenera, for help making BlogWell NYC possible.)

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