Solgari provides Integrated Cloud Communications Services to business customers globally including Hosted PBX, Call Center, CTI, Predictive Dialing & IVR solutions. This SOAP based cloud service is provided both directly to Enterprise & SMB customers and through partners such as telcos, system integrators, cloud service aggregators and CRM consultants. The services are available on a monthly subscription basis, and provide our customers business enhancing cost savings and productivity gains compared to traditional phone and telecoms infrastructure. Solgari Connect offers integration of our services with leading CRM vendors such as Salesforce.com, Bullhorn and Microsoft Dynamics as well as enabling interaction between voice, email, mobile devices, IM and Social Media. Solgari is positioned at the centre of the Cloud Communications space which is one of fastest growing cloud services globally.
Solgari’s Hosted PBX offering is a service that combines the advantages of lowering both telephony infrastructure and call costs while increasing the communications features available to a business. There is no need to install and maintain a local telephone PBX system with IP phones connecting to Solgari’s full service cloud telephony platform. By taking advantage of the lowest platinum wholesale rates, all calls are charged at the lowest rates. The extensive feature list includes the facility to make the Hosted PBX platform the centre of any company’s Unified Communications strategy. Solgari provides Hosted PBX services as part of our Enterprise and Small Business offerings.
Solgari Auto Attendant provides businesses with a significant competitive advantage by ensuring that all incoming calls are handled automatically and professionally while also providing significant productivity and cost saving features for outbound calls. When customers call a business, they are always greeted by a professional attendant that will get their call routed to the appropriate person or cell phone. Auto Attendant is available as part of Solgari’s Enterprise and Small Business Hosted PBX offering or can be purchased as a stand-alone service. Typically small companies with less than 10 users may have an interest in only using the Auto Attendant service.
Because Solgari is built for the Cloud as a Service Oriented Architecture (SOA) it delivers contact centre functionality integrated with your CRM system of choice out of the box. Automatic Call Distribution (ACD) Computer telephony integration (CTI), Predictive Dialling (PD), Interactive Voice response (IVR) together with carrier grade VOIP, Call Recording and Transport Layer (TLS) level encryption are all delivered in a seamless integration with your existing call centre UI without the agent having to download any software or install anything on their desktop.
Solgari Contact Center can increase the productivity of your contact centre staff whether office, or home based, by delivering smarter PD capability and by using Solgari Engage to integrate Social Media communications as part of an overall UC (Unified Communications) strategy.
Flexibility in both technology and implementation are the key drivers for the new generation of contact centres and the ability to cope with different choices of interaction by consumers at different times and deliver that all important quality customer experience.
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