Jim Hackett, President and CEO of Steelcase, explores how the notions of Thinking and Doing are imbalanced in the corporate setting. One is valued more highly than the other; one suffers from not being as visible. Both need each other.

Jim Hackett leads the world's preeminent designer and manufacturer of high-performance work environments, including office furniture and technology, interior architecture, and related products and services.

The IIT Institute of Design Strategy Conference is an international executive forum addressing how businesses can use design to explore emerging opportunities, solve complex problems, and achieve lasting strategic advantage.

Global businesses increasingly appreciate how design and design thinking can provide them with high-level, strategic value and competitive advantage. In an intensely competitive market, with ever more diverse and demanding customers, executives are often left unsure of exactly what products, communications and services to create for what segments of the market. Design, with its ability to understand users, redefine problems and create systemic, human-centered solutions, can help companies better understand their customer's daily lives, and lead directly to valuable (and valued) offerings that are effectively tailored to their market.