With only one day to go until the switch, the CSD DTV Help center wants to ensure that deaf and hard of hearing consumers know what it takes to get ready for the switch on June 12. Here’s what you should know:

Analog television sets will NOT be obsolete after June 12.

You can continue to use your analog TV set after the transition to DTV is completed on June 12. All you need to do is install a digital-to-analog converter box to each analog TV or connect them to a subscription service, such as cable or satellite TV. You also must have a good antenna with both rabbit ears, or the equivalent for channels 2-13 (VHF) and a loop, bow-tie or equivalent, to get channels 14-51 (UHF). VCRs, Gaming consoles, DVD players and other devices that don’t rely on a broadcast signal will work without a converter box.

Some viewers may have trouble receiving some digital channels after June 12.

Some stations will change their coverage area in the digital transition. Watch for station announcements: any station that loses 2% or more of the households it served in analog must notify viewers. In addition, if you are missing a few channels, you should conduct a channel scan, adjust their antenna and check the signal strength meter on their converter box. If channels are still missing, you may be able to add them individually by entering the number on the converter box remote. For more information regarding reception in your area, call the CSD DTV Help Center.

Converter box coupons WILL be available after June 12, while supplies last.

You will have until July 31, while supplies last, to order coupons by calling CSD DTV Help Center; however, it is too late to order coupons and receive them in time for the June 12 transition. Coupons will expire 90 days after they are mailed, so you must act quickly to redeem them. You should call ahead to confirm availability of coupon-eligible converter boxes on the day you plan to shop.

Free technical assistance WILL still be available after June 12.

The CSD DTV Help Center will continue to provide assistance after June 12 to anyone that still needs it. In some areas, the FCC is offering free in-home installation services and walk-in centers to consumers who need technical assistance until the end of June, and in some locations, through July. The CSD DTV Help Center will continue to be available to all consumers. For more information, contact the CSD DTV Help Center.

You do NOT need a special “digital ready” or “HD ready” antenna to receive DTV signals.

DTV signals do not require a special antenna. Over-the-air DTV signals require the same type of antenna (i.e., rooftop, set-top) as analog signals. With digital, however, it’s critical that antennas receive both VHF and UHF signals.

For deaf and hard of hearing consumers, contact our Help Center today!

Until June 30, you can reach the Help Center in a variety of ways. Hours of operation are 7 a.m.-1 a.m., seven days a week.

Contact Information:
Phone numbers: 1-877-388-4968 (voice) and 1-877-889-4273 (TTY).

VP Sorenson Numbers: 866-351-1950 | 866-401-3519

VP DNS address for D-Links: DTV03.CSD.TV

E-mail: DTVHelp@c-s-d.org


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