Angela Coulter, Visiting Fellow at The King’s Fund looks at what patient experience should look like in future. Patients must be more involved in designing their own care and the system needs to become more integrated, co-ordinated and holistic. Patients are becoming more sceptical, which is a good thing, and they must be helped to make informed decisions about their care.

This insight was recorded for our Time to Think Differently programme - kingsfund.org.uk/think

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