Has your location received a case from Volvo Action Service or Mack OneCall on a unit that your location already started an MVASIST case on before hand? Users now have the ability to link their original case to the received case using the new Attach to Mack OneCall & Volvo Action Service case linking feature. The new linking feature can be found on the lower half of the Editing Case Screen within the Case Level Actions area, and is only present when a second case is received from Volvo Action Service or Mack OneCall on the same unit. Once the cases have been linked together users will find that they are able to communicate with both the fleet customer as well as Volvo Action Service & Mack OneCall from the original MVASIST case.

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