How long does it take you to find all the related documents for a work-in-progress or a service event that occurred 3 months ago? How about six months ago, or even a year? How long does it take your customer? How many phone calls or conversations does it take to gather this data even before you call the customer back? Using the Attachment Feature in MVASIST is a great ‘Best Practice’ to follow. It allows you to attach all the documents for a repair event in one place for you, as well as for any customer that you communicate with over the platform.

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