In this fast-paced, experienced based one-hour session, attendees learned what it takes to build a great service account management organization. Designed specifically to help those responsible for leading service account managers (SAMs), Webinar participants discovered :

• Why SAMs are the new corporate rock stars
• What it takes to turn your technical experts into trusted advisors
• Stumbling blocks in making this transition
• Issues, opportunities, and best practices in leading SAMs

View this informative session featuring Dr. James “Alex” Alexander. Alex is a services pundit and business partner of Service Strategies who has worked with over 25 SAM organizations sharing strategic insights and developing tactical skills. You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation.

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