Commissioned by the NHS (North West London), the 'Wellbeing Map' project was undertaken as a pilot initiative in White City to identify the best way(s) of signposting residents to local services. The project was organised in collaboration with the White City Community Champions Programme to ensure that it was community-led, locally focused, and underpinned by the experiential knowledge of local residents.
In contrast to a conventional approach, the Wellbeing Map project started out without any pre-determined goals -- other than the task of discovering how to improve the way(s) in which residents connect with services. Utilising a process of community engagement, it set out to discover what the most appropriate solutions would be to address the challenge at hand.
As part of the first phase of the project, 'User Insight', four workshops were held at the White City Community Centre (on the White City Estate) which brought together a diverse group of people, including local residents, Community Champions, service providers, and other key stakeholders. They were founded on a Co-design approach, allowing participants to take an active part in the design and development of the project.
The primary objectives of the workshops were to: identify the barriers that currently prevent people from discovering and connecting with services; discuss how access to services might be improved; highlight the products/services/resources that would facilitate accessibility; and, collaboratively design a framework for the project as it moved into different phases of development.
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