Sean Van Tyne is the co-author of The Customer Experience Revolution and the User Experience Director at FICO, the global leader for predictive analytics solutions, where he provides leadership for teams across the United States, Europe and Asia. Mr. Van Tyne is a sought-after speaker, moderator and facilitator on such topics as customer experience, leadership, and experience design strategies. He is the President of the Customer Experience Special Interest Group; founding board member of the Customer Experience Institute; and an advisor on numerous professional and corporate boards.

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