Laboratories often see themselves above providing great service to their customers – they aren’t! We will define customers – external and internal, review the best examples of companies giving exceptional service to their customers, and relate their successes to the laboratory environment.
Ron Pickett is an Organizational Development Consultant, writer and speaker. He has had 8 articles published in Lab Manager on a variety of leadership and management topics. His areas of specialization include organization politics, ethical power in organizations, customer service, and communications. He works out of Escondido, Ca.
Loading more stuff…
Hmm…it looks like things are taking a while to load. Try again?