Laboratories often see themselves above providing great service to their customers – they aren’t! We will define customers – external and internal, review the best examples of companies giving exceptional service to their customers, and relate their successes to the laboratory environment.

Presenter:
Ron Pickett is an Organizational Development Consultant, writer and speaker. He has had 8 articles published in Lab Manager on a variety of leadership and management topics. His areas of specialization include organization politics, ethical power in organizations, customer service, and communications. He works out of Escondido, Ca.

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