The Queues application is mainly for administrators so they can see every agent who is logged into a queue, which gives them the ability to monitor them and log them out. This video will take a closer look at Viewing Agent Information in the Queues application using your Aastra 6755i, 6757i & 6757iCT phone.
Want to learn how to view callers waiting in queue using the Queues application? Click this link and find out!
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