Trust management and trust administration are not the same thing. The system is built with decisions as the dividing point between management and administration, informed decisions, followed by clear and comprehensive written instructions to administrators. The focus is on being informed and in control.
From inside every entity, a dashboard provides access to all the key controls and information. So, all decisions ever made are separately recorded, with all supporting information attached to them. Documents can be downloaded easily and immediately, so the entirety of the decision can be seen. The user can arrange new decisions in a meeting or remotely, with fully automated support process.
Another result of following this approach and focusing on decisions is that we have a complete minute book automatically. Key rules and guidance, called Hand Rails, which carry all supporting information and make the thinking evident, are incorporated where relevant in the decision-making process. We can also immediately view all the people connected with any entity, and see, at a glance, if they're compliant with any relevant regulation or, indeed, with any business policy.
And we can structure, schedule, manage, and then review every review of every client ever held. And here, actions in relation to client risks are absolutely key to trust businesses. They're consolidated, with decisions and tasks, and placed in a meaningful dashboard. And that can be seen by user, by team, to give a real picture of what the actual issues and the actual risks are in any one office, in any one team, or across multiple jurisdictions.
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