Since burricanes Katrina and Rita, OnStar has integrated hurricane safety into its subscriber services. Onstar’s call volume will increase significantly during a hurricane when official evacuations are called. . Hurricanes are one of those critical events where you have advanced notice. So before the hurricane we are helping them evacuate, finding shelter or hotels. By pressing that blue or red emergency button you’re really getting a central point of contact, whether it be for emergency services or to help you find that hotel or find a route, or whatever it is you need when you’re evacuating your home. During the hurricane, there are times when people do not evacuate and they want a weather update, or when their power is going to get back on, or they need help being rescued. Again, if the conditions are really dangerous public safety may not be able to get out to you, but if you call us we can contact public safety to see if they are able to do something. Because hurricanes have advance notice, OnStar has a lot of experience over the years now with hurricanes. We’ve actually developed staffing models based on the changes in call volumes and our average handle time, how long we may need to take to assist our subscribers. What we do is predict how much staff we’ll need based on the strength of the hurricane and the area that it’s going to hit based on the population. during last year’s hurricane down in Louisiana, we had a subscriber who evacuated too late. Got caught in rushing water and public safety was able to rescue her, but they actually had to use boats to rescue her. So again, make sure you leave enough time so that you are out safely. But if you happen to get caught in the hurricane, again, OnStar may be a mechanism for you to communicate to say that you need help. The other thing that we seem to do more frequently during hurricanes is act as the point of contact for subscribers for their love ones. Either to let them know they are ok, or to find out where they are. So if you can’t use your landline phone or your cellular phone is not working for some reason, please try your red emergency button and we will attempt to make that connection for you. OnStar advisors are fully trained for all natural disasters. Don't ever hesitate to press your blue or red OnStar button.

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