For over 130 years, the Dabbawalas (delivery men) have delivered lunch boxes with warm food to workers all over Mumbai, the world’s fourth most populous city. With over 12 million inhabitants, simply navigating the city becomes a serious challenge. In fact, it makes coordinating the daily journey of over 200.000 lunch boxes across the same city seem utterly impossible. And yet, by using nothing but bikes, trains, teamwork & dedication the 4000 Dabbawalas make less than 1 mistake in 6 million deliveries. Their commitment to outstanding service can serve as a rich source of inspiration for any entrepreneur.

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