The rules of design engagement are changing. You may no longer be in control of the user’s visual experience. Learn the number one job of every web designer, how to persuade clients and bosses not to subject users to dark patterns, why the days of “Best Viewed With…” are finally behind us, and how a mobile (or small screen) strategy can help you improve your content, rethink your web experience, and put the user first.

60 minute video. Captured live at An Event Apart Boston 2012. Presented by Jeffrey Zeldman, "godfather of web standards" and co-founder of An Event Apart.

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